CCI Private Cloud - Accessing a Virtual Machine Console
This document details the process for connecting to a VM console.
If this is a first-time access to a new VM, see CCI Private Cloud - Logging In to a Virtual Machine for the First Time
Note: VM consoles are not accessible from UWNet (includes eduroam) and ResNet. Departmental VPN or WiscVPN must be used to access VM consoles from a campus wireless connection.
Portal - Login Information
- Open the CCI Private Cloud Portal - https://cloud.cci.wisc.edu
- The CCI Private Cloud Portal can only be accessed from devices with a Well-known UW-Madison Campus IP address ranges and hosts, WiscVPN - Departmental VPN or WiscVPN (uwmadison.vpn.wisc.edu) - Getting Started must be used to access the CCI Private Cloud Portal from an off-campus connection.
- If prompted to Select your domain:, select ad.wisc.edu from the pull-down and click on Next.
- Log in using your netid as your username. If ad.wisc.edu is not listed as the domain beneath the password prompt, click on Sign in to a different domain and go back to step 2.
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- Select Resources > Deployments
- Select the Deployment that you'd like to access
- If the deployment you are looking for does not appear you may have to adjust the filter
- Locate the funnel icon next to Deployments at the top
- A filter menu should pop up on the left of your screen. You can set filters based on your Projects and Owner to narrow down to your particular Deployment/VM
- If the deployment you are looking for does not appear you may have to adjust the filter
- Select the Deployment that you'd like to access
- Open the Deployment
- Click on the VM item (Cloud.vSphere.Machine) in the topology view and choose the Actions menu, select Connect to Remote Console
- Some key combinations cannot be sent using the keyboard. The following key combinations have buttons as a replacement:
- Ctrl+Alt+Del
- Ctrl+C
- Ctrl+Alt - To release the cursor from the guest
- Select Resources > Deployments
Incident Reporting & Technical Support
CCI Private Cloud Incident Reporting
- Customers should contact the DoIT Help Desk to report an incident or check the outages page for an CCI Private Cloud incident.
- Formal support is provided for CCI Private Cloud during business hours only. After-hours support is best effort.
CCI Private Cloud Technical Support
- Customers should contact the DoIT Help Desk or email cci-virtualization@wisc.edu with support requests.
- CCI Private Cloud technologists will respond to all support requests by the end of the following business day.