This document details the rates for VMs running in the CCI Private Cloud.
CCI Private Cloud Rates:
For the official rate information, see: https://it.wisc.edu/services/campus-cloud-infrastructure-cci/. Billing for CCI virtual servers is done based on resource allocation, not resource consumption.
Incident Reporting & Technical Support
CCI Private Cloud Incident Reporting
- Customers should contact the DoIT Help Desk to report an incident or check the outages page for an CCI Private Cloud incident.
- Formal support is provided for CCI Private Cloud during business hours only. After-hours support is best effort.
CCI Private Cloud Technical Support
- Customers should contact the DoIT Help Desk or email firstname.lastname@example.org with support requests.
- CCI Private Cloud technologists will respond to all support requests by the end of the following business day.