CCI Private Cloud - Determining the Site where a VM Resides
How to determine the site where an existing CCI Private Cloud resides.
Portal - Login Information
- Open the CCI Private Cloud Portal - https://cloud.cci.wisc.edu
- The CCI Private Cloud Portal can only be accessed from devices with a Well-known UW-Madison Campus IP Address Ranges and Hosts, Departmental VPN - Overview or WiscVPN - Overview must be used to access the CCI Private Cloud Portal from an off-campus connection.
- If prompted to Select your domain:, select ad.wisc.edu from the pull-down and click on Next.
- Log in using your netid as your username. If ad.wisc.edu is not listed as the domain beneath the password prompt, click on Sign in to a different domain and go back to step 2.
- Go to the Resources tab and select Deployments
- Topology > Highlight VM
- Expand General
- Account / Region
- cci-det-w01-vc-01.cci.wisc.edu/cci-det-w01 = DET / Femrite
- cci-one-w01-vc-01.cci.wisc.edu/cci-one-w01 = OneNeck
- Account / Region
Incident Reporting & Technical Support
CCI Private Cloud Incident Reporting
- Customers should contact the DoIT Help Desk to report an incident or check the outages page for an CCI Private Cloud incident.
- 24x7 coverage for incidents & emergency situations affecting the availability of the CCI Private Cloud services. To report a problem please contact the Help Desk from 7 AM to 11 PM, and the System & Network Control Center (SNCC) at 608-263-4188, from 11 PM to 7 AM. Please identify yourself as a CCI Private Cloud customer.
- Formal support is provided for CCI Private Cloud during business hours only. After-hours support is provided by the Virtualization Technologist On-Call.
CCI Private Cloud Technical Support
- Customers should contact the DoIT Help Desk or email cci-virtualization@wisc.edu with support requests.
- CCI Private Cloud technologists will respond to all support requests by the end of the following business day.