Microsoft 365 - Manage Account Profile for Service Account

There are times when you need to include additional account details for a service account, such as a department name, business address or phone. These details would appear within the Global Address List (GAL). By default, only the first and last name of the service account will appear within the Global Address List. To manage/set additional details, follow the steps outlined below.

Important: Only domain administrators and authorized admins can manage these settings. This information will only appear in the GAL if the account is made visible in the GAL.

Manage Account Profile

  1. Log on to the Wisc Account Administration site.
  2. Search for and select the service account you want to manage.
  3. Click/expand Account Administration.
  4. Click Account Profile.
  5. Within the "Account Profile" page, enter the desired information and click the associated "Save ..." button.

    account profile screen for service account

Note: The information may take up to 24 hours before appearing within Global Address List. In addition, service accounts are hidden within the GAL by default - to manage this, review Microsoft 365 - Show or Hide Service Account within Global Address List document. If you are looking to manage the information for a NetID account, please contact your HR office.

Keywordsmicrosoft ms office365 o365 m365 microsoft 365 first last name description business home phone mobile fax company department job title street address postal code details   Doc ID66842
OwnerO365 S.GroupMicrosoft 365
Created2016-09-12 08:46:30Updated2023-02-02 09:22:57
SitesDoIT Help Desk, Microsoft 365, Wisc Account Admin
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