VoIP Line Requests - Authorized Users

Information for staff that have been designated as an "Authorized User", with the ability to request a new VoIP line.


DoIT can only accept orders and requests from authorized users

Purchase:
New phones
can be purchased through Shop@UW. Search MDS Warehouse for the "Cisco" to order the phone and "Jabra" to order a headset.
Orders will be delivered next day if ordered by 2:30PM.
  • Cisco 7841 - basic phone we recommend
  • Jabra Evolve 65 MS Stereo - recommended for a headset
  • Other models of Jabra Headsets, Jabra 510 Speaker, and Cisco 8831 Conference phone, can also be purchased through Shop@UW.
New Employees:
Supervisors need to have AUTHORIZED USERS request a change line request to update the phone/ phone line with the new employee's NetID so a voicemail box can be setup. This can take up to 2 weeks.
Note: When purchasing a new phone and requesting a new phone line, you will need to have the phone's MAC address in order to complete the new phone line request.

In order to request New/Change/Remove VoIP lines, Jabber Accounts, and new VoIP phones, you will need to submit a request through DoIT. The link below will have instructions on which type of request to submit.
Cisco VoIP New/Change/Remove Line Request:
https://kb.wisc.edu/page.php?id=74643

For users who need access to Cisco Jabber, you will need to submit a New Line Request.
Note: Phone and Account configuration can take up to 2 weeks, from the day you submit a request.

Setting up the phone:
Once the request has been submitted and confirmation it has been completed, Shared Services IT can assist with setting up the phone. Send an email to Shared Services IT.

Installing Jabber (to use with a headset):
Follow these instructions to install the software on your computer.

Authorized Users -How to complete the Line Request Forms:
If you are submitting a request, and get asked for the MAC address of the phone, it can be found printed on a sticker located on the box of the phone, or on a sticker on the bottom of the phone.
In the example picture below, the MAC address is 682C7B706696.
MAC Address Example

In the example picture below, the MAC address is 701F538406F2.
bottom phone  sticker

Data Jack numbers, should be labeled on the wall jack.
In the example picture below, the cable is plugged into (Data Jack # 1250-DB457) the Orange/Red input.
Wall Jack for Network Cable Input

Once the request has been submitted and confirmation it has been completed, Shared Services IT can assist with setting up the phone. Send an email to support@med.wisc.edu.

Also see:

VoIP Helplful Links
https://kb.wisc.edu/smph/page.php?id=82092





Keywords:VoIP line request authorized users   Doc ID:85348
Owner:Adrian G.Group:School of Medicine and Public Health
Created:2018-08-29 16:39 CSTUpdated:2019-06-14 10:49 CST
Sites:School of Medicine and Public Health
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