MFA-Duo - How to use a token/fob

This document will explain how to use a token for Multi-factor Authentication.

Before following these steps, make sure you've already registered your token to your account. More about that here: MFA-Duo - How to Enroll for MFA Duo for your NetID Login Account
  1. When prompted for MFA-Duo, you will be given the option to Enter a Passcode.

    • Note: if you have more than one device registered, make sure you select your token from the dropdown menu at the top of the MFA prompt.

  2. Make sure that the token's button is oriented to the left (as pictured). Press the button on the front of your MFA token.

    Duo TokenOTP c100 Token

  3. The token will display a 6-digit code.

  4. Enter that code in the prompt, then select Log In.

    Prompt for MFA authentication from a token

See accessibility & usability information

We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.

For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu.

How to get access to a Security Key or Duo Token/Fob 

Students

Students can come to the DoIT Help Desk location at 1210 W. Dayton St., Madison, WI 53706 on the first floor of the Computer Science and Statistics Building or at the front desk of Ebling Library, located on the 2nd floor of the Health Sciences Learning Center (HSLC) located at 750 Highland Avenue. Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53751 on the 2nd floor.

For questions contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu

Faculty, Staff, and Researchers

Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu. 

See Also:




Keywords:Multi-factor multifactor authentication passcode hardware token fob keyfob key   Doc ID:87270
Owner:Abrianna B.Group:Multi-Factor Authentication (MFA)
Created:2018-10-26 14:55 CSTUpdated:2019-12-03 11:00 CST
Sites:DoIT Help Desk, DoIT Tech Store, Multi-Factor Authentication (MFA)
Feedback:  1   1