What if my token stops working?

Your token can get "out of sync" if the button is pressed too many times in a row and the generated passcodes aren't used for login.

In some cases this can happen by accident if the token is stored next to other objects in a pocket, backpack, etc.

To fix this, generate three passcodes in a row and attempt to login with each passcode.

If your token still doesn't allow you to authenticate after these attempts please contact the DoIT Help Desk at (608) 264-HELP (4357).




Keywords:keyfob token stop stops desync desynchronized   Doc ID:86312
Owner:Marc T.Group:Multi-Factor Authentication (MFA)
Created:2018-10-09 11:17 CDTUpdated:2018-10-09 12:46 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Multi-Factor Authentication (MFA)
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