What if my token stops working?
Your token can get "out of sync" if the button is pressed too many times in a row and the generated passcodes aren't used for login.
In some cases this can happen by accident if the token is stored next to other objects in a pocket, backpack, etc.
To fix this, generate three passcodes in a row and attempt to login with each passcode.
If your token still doesn't allow you to authenticate after these attempts please contact the DoIT Help Desk at (608) 264-HELP (4357).