How to get remote access to computers

This document explains how to gain remote access to computers in the lab.


In order to get permission to use remote access, the lab P.I. must send an email to help@waisman.wisc.edu stating that they would like to give this person access to whichever computers.

To get started, you'll need two things installed on your home PC. You'll need the campus VPN client (Palo Alto Global Protect), and you'll need a copy of Microsoft Remote Desktop. Additionally, you must complete the workaround found here: https://kb.wisc.edu/smng/internal/100257. Do not remote in to computers until you have completed this step.
  1. Install the VPN client (Palo Alto Global Protect)
    • WINDOWS:
      • Log in with your NetID and Password.
      • Click on the link to download the 64-bit GlobalProtect Agent.
      • Save it on your PC, then install it.
      • When you first start it, it will ask for your portal address. Use this address: uwmadison.vpn.wisc.edu
      • For more in-depth directions, see https://kb.wisc.edu/page.php?id=73116.
    • MACINTOSH:
      • Log in with your NetID and Password.
      • Click on the link to download the 64-bit GlobalProtect Agent.
      • Follow the instructions on https://kb.wisc.edu/73116 to complete the installation
      • When you first start it, it will ask for your portal address. Use this address: uwmadison.vpn.wisc.edu
      • Depending on the version of the Macintosh operating system you have installed, you may need to take an extra step to successfully install the VPN. 
  2. Install Microsoft Remote Desktop
    • WINDOWS: 
      • If you use Windows on your home computer, Microsoft Remote Desktop is already installed on all modern versions of Windows. You can find it by clicking on your Start menu and typing the word "Remote".  
    • MACINTOSH: 
      • If you are using a Macintosh, Microsoft Remote Desktop is a free download in the Macintosh App Store. 
      • There are two versions currently available; get "Microsoft Remote Desktop 10".
  3. Logging into the VPN
    • Log in to the campus via the WISC VPN service. This login is with your NetID (e.g. bbadger).
  4. Logging into your computer with Remote Desktop
       WINDOWS
  • Press the Windows key and type to search for Remote Desktop Connection
  • Click Show Options in the bottom left    
              Remotedesktopshowoptions.png
  • In the Computer field, enter the name of the computer you're connecting to (see list at bottom)
  • In the User name field, enter waisman\username instead of just your username
    • e.g., waisman\bbadger
  • Remotedesktopentercomputerinfo.png
  • Click Connect at the bottom right
  • In the Enter Your Credentials popup, enter your Waisman password (which may be different than your UW password). Click OK.
    RemotedesktoplogintoWaismancomputer.png



      MACINTOSH
  • Open "Microsoft Remote Desktop"
  • The first time you open it, you will need to add a PC to log in to
  • Click on the plus button in the upper left corner
  • Then select add PC

  • In the pop-up window, for PC name, type in the address of the computer (see list below)

  • Select add at the bottom of the pop-up window
  • You can then double-click on the computer you want to log in to
  •  Log in as waisman\username instead of just your username (use your Waisman computing password here)
    • e.g., waisman\bbadger




List of computer names:
  • tyara.waisman.wisc.edu
  • nicron.waisman.wisc.edu
  • rebo.waisman.wisc.edu
  • sheridan.waisman.wisc.edu
  • bester.waisman.wisc.edu
  • burnham.waisman.wisc.edu
  • elendis.waisman.wisc.edu
  • telos.waisman.wisc.edu
  • flapper.waisman.wisc.edu

If you have any questions about this process, email help@waisman.wisc.edu.




Keywords:how to, remote, access, computer, vpn,   Doc ID:91754
Owner:Alexa .Group:Speech Motor Neuroscience Group
Created:2019-05-15 10:32 CDTUpdated:2021-09-15 18:27 CDT
Sites:Speech Motor Neuroscience Group
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