ResearchDrive - Requesting Support
This document explains how to request support for your ResearchDrive storage.
Your local IT support will be an important resource as you begin using ResearchDrive to help you take advantage of it. We encourage you to work with your local IT support, but if needed you can also get help setting it up from the ResearchDrive service team.
ResearchDrive Support Models
Self-Service | Collaborative | Managed Service | |
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IT Support Point of Contact | You do not have IT support | You are supported by IT from your School, College, or Dept | You are supported by DoIT Departmental Support |
Support Workflow |
Use the Research Data KB self-service instructions:
Contact the ResearchDrive Team through the DoIT Help Desk for additional support |
Contact your unit's IT support for assistance Your IT support will work with the ResearchDrive Team on your behalf |
Contact Departmental Support through the DoIT Help Desk for assistance Departmental Support will work with the ResearchDrive Team on your behalf |
ResearchDrive Features |
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Data Types Supported |
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ResearchDrive Service Outages
- ResearchDrive service outages are posted on the DoIT Outages page.