Help Desk - Online NetID Authentication or Identity Proofing

This document details the process of remote identity verification required for access to computer systems (HRS, SFS, UW business intelligence) as well as becoming a local registration authority (LRA) and obtaining a UW Digital ID certificate. This document also provides information for verifying someone for services such as a NetID password reset or Duo reactivation, as well as verifying the identity for an international customer that is unable to call in.

NOTE 1: Former employees attempting to access W-2/tax/earning statements via HRS should not apply for a UW Digital ID. Instead, see: Former Employees - Accessing Earning, Leave, Tax, and Benefit Statements.

NOTE 2: For those seeking identity proofing, you will need to submit a request using this process: UW Digital ID - Customer - Identity Proofing.

NOTE 3: Please note that the process for requesting an OTP and  Digital Certificate are different

NOTE 4: It is recommended that those seeking identity verification contact the Help Desk via phone at (608) 264-4357 to ensure an agent will be available for the credentialing process.

Authentication Procedure:

Users seeking to complete the Digital ID identity verification process will need one document from each of the two following groups, while users seeking to complete the NetID identity verification process will need one document from any of the two following groups:

  • A CURRENT government issued photo ID with a listed date of birth (driver's license, passport, etc.)
  • A UW-Madison WisCard. NOTE: New employees without a WisCard should have an appointment letter from the division HR.
  • More information on approved documents can be found here: UW Digital ID - Customer - Credentialing Process

A web conferencing session hosted via Zoom will be used for the identification process.

  1. Please contact the DoIT Help Desk so an agent will be available: Get Help from DoIT.
  2. Access the web conferencing session by clicking on the following link: DoIT Help Desk Identity Authentication.
  3. You will be directed to open the meeting in either the Zoom desktop client or the Zoom web client, you are welcome to use either option.
If you join the meeting via the Zoom web client:
  1. Select ALLOW when prompted for microphone and video access.
  2. Type your name into the name field.
  3. Use the audio and video test to ensure your audio and video feeds are working.
  4. Check the "I am not a robot" reCAPTCHA box. 
  5. Click "Join" when ready.
  6. Enter the passcode provided by the phone agent and click "Join".
  7. At the bottom of the screen, click on the video icon to ensure you are sharing your video (confirm there is not a red forward slash appearing over the icon). 
  8. If the agent is not already present in the conference, they will join shortly to complete the verification process.
If you join the meeting via the Zoom desktop client:
  1. If your Zoom desktop app is signed into your account prior to accessing the meeting link, you will be prompted to enter the meeting passcode.
  2. Enter the passcode provided by the phone agent and click "Join Meeting".
  3. When prompted, select "Join with Video".
  4. If prompted for computer audio, select "Join with Computer Audio".
  5. At the bottom of the screen, click on the video icon to ensure you are sharing your video (confirm there is not a red forward slash appearing over the icon).
  6. If the agent is not already present in the conference, they will join shortly to complete the verification process.

After completing the verification procedure, the case will be escalated for further processing. Users can expect a response within 2-3 business days.

See Also:




Keywords:verification password access meeting visual verify online identity uw digital id netid identity proofing additional assurance service desk credentialing process hrs oim sfs remote personal certificate international skype google voice zoom   Doc ID:98523
Owner:Chris M.Group:DoIT Help Desk
Created:2020-03-06 16:37 CDTUpdated:2021-06-21 11:53 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Identity and Access Management
Feedback:  6   3