Engage - Where to get support on publisher Digital Learning Tools (DLTs) used with Engage

This document outlines where to go for help with various publisher Digital Learning Tools (DLTs) used with Engage. Since more DLTs may be added, this should not be considered a complete list.

While the DoIT Help Desk and the Learn@UW-Madison team support the Engage tool, we will likely have to direct both instructors and students to the publisher for support on other publisher Digital Learning Tools (DLTs). Please see the chart below for where to go for support. Unizin Engage is included for completeness.

Tool: Support Note 1: Support Note 2: Support Note 3:
Cengage MindTap and WebAssign
Support provided by Cengage: cengage.com/support Cengage platform status: techcheck.cengage.com Cengage phone support: 1-800-354-9706
Macmillan LaunchPad and Sapling Plus
Support provided by Macmillan: bit.ly/MacmillanLearningSupport Macmillan phone support: 1-800-936-6899  
McGraw-Hill ALEKS Support provided by McGraw-Hill for ALEKS: bit.ly/ALEKS_support
McGraw-Hill phone support for ALEKS: (714) 619-7090  
McGraw-Hill Connect Support provided by McGraw-Hill for Connect instructors: http://bit.ly/2rgTlFf Support provided by McGraw-Hill for Connect students: http://bit.ly/2KuDax7 McGraw-Hill phone support for Connect: 1-800-331-5094
Pearson MyLab and Mastering Support provided by Pearson: bit.ly/PearsonHelpDesk Pearson's "Contact Us" form: bit.ly/PearsonContact1  
Pearson Revel Support provided by Pearson for Revel - student support: bit.ly/PearsonRevelStudentSupport Support provided by Pearson for Revel - instructor support: bit.ly/PearsonRevelInstSupport Support provided by Pearson for Revel: bit.ly/PearsonHelpDesk
Unizin Engage KnowledgeBase Docs on Unizin Engage: bit.ly/UWMadisoneTextDocs Unizin Docs on Engage: https://resources.unizin.org/display/EKB/Unizin+Engage Support provided by DoIT Help Desk for Unizin Engage: kb.wisc.edu/helpdesk/

Keywords:help,assistance,troubleshoot,etext,unizin,cengage,mindtap,macmillan,launchpad,mcgraw-hill,connect,pearson,mylab,mastering,revel,webassign,myecon,etext,publishers,aleks,sapling,learning,plus   Doc ID:82147
Owner:Learn@UW Madison .Group:Learn@UW-Madison
Created:2018-05-08 14:41 CDTUpdated:2020-10-22 12:51 CDT
Sites:Academic Technology Pilots, DoIT Help Desk, Learn@UW-Madison
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