UW-Madison Box - Manage Account Storage Usage

This document provides recommendations on how to manage your account's storage usage.

Manage Storage

  1. Check account storage usage

  2. Delete unwanted folders/files

Before deleting folders/files, please keep the following in mind:

  • Review the University Record Retention Policy to ensure you comply with the university’s legal and compliance record keeping requirements.
  • Make sure there are no resources referencing or pointing to the folders/files you are going to delete (ex: shared links published on a website).
  • Links to deleted folders will break access and will no longer be accessible.

How to decide which folders/files to delete:

Important Note for Accounts with Full Storage Usage

If your UW-Madison Box account's storage usage is full and you do not delete files/folders, you will not be able to create or upload new folders/files.

You will continue to have access to shared folders/files.

Known Issue

If you notice your account’s storage usage or folder size is not changing after deleting folders/files you are probably encountering a known issue with Box storage reporting. Box is aware of a bug that is causing account storage usage or file counts to display the wrong size. No data is lost due to this bug.

Request a Consultation

If you need help or have questions about your UW-Madison Box account’s storage usage, you can request a consultation.

Keywords50 GB, storage cap, Box, UW-Madison Box, full, almost full, email notification, known issue, data retention, manage, evaluation, project directory, unlimited, less than 10 GB, known issue, delete, folders, files, space, evaluation, departmental storage, quota notification, policy bug out space view data   Doc ID102779
OwnerAdmin B.GroupBox
Created2020-06-03 15:49:19Updated2024-01-12 13:21:06
SitesBox, DoIT Help Desk
Feedback  6   2