WINDOWS:

1. Click Start and type "This PC". Open "This PC"

2. Double-click to open your C: Drive

3. In the C: drive, click "new" at the top left of the window and choose "folder"

4. Name the folder "tempinstall" (NO quotes, NO capital letters). You can right click and rename the folder if you make a mistake

5. Download and Save the file (QualysCloudAgent.exe) inside the "tempinstall" folder. Download it via this link: https://drive.google.com/file/d/16nlJaXgdUBKk--T-Pvep0ooa-KfDu7Gd/view?usp=sharing

6. Click on start and type "CMD". The "Command Prompt" will appear. RIGHT CLICK on it and choose "Run as administrator"

7. Enter your administrator username & password, and a black box will appear. If you did it correctly, it should show C:\Windows\System32>

8. Copy and paste the following command into the command prompt window. (Highlight the command and press ctrl+c or right click and choose "copy". In the command prompt, simply right-click and the command should paste automatically).

C:\tempinstall\QualysCloudAgent.exe CustomerId={b09ec4b0-08e9-c71a-e040-10ac13047dc6} ActivationId={3276ce1f-f68d-4182-92a9-0673eefdcc22} WebServiceUri=https://qagpublic.qg1.apps.qualys.com/CloudAgent/

9. Hit enter to run the install.

10. When the install finishes, reboot your computer.

MAC:

1. Log out of your regular user, and log into your ADMIN account (usually "Super (your name)" on the login screen. Username is lastname-admin)

2. Download the appropriate Qualys installer file (For almost everyone with a M2-M3-M4 etc chip, it'll be the "apple" one). Download it via this link:

https://drive.google.com/drive/folders/1Iqju4O2uXj9wJ9-9dWrfZynNwNllMJ4r?usp=drive_link

Save it to your downloads folder 

3. Open Terminal (click the searchglass at the top right of the screen and type "terminal")

4. Change your working directory in the terminal to your downloads folder by typing: cd ~/Downloads

5. Copy and paste the following command into the terminal and hit enter. It will ask you for your ADMIN username & password:  

sudo installer -pkg ./QualysCloudAgentApple.pkg -target /

(If you have an intel chip, download the intel version and change the name of the file in the above command)

6. When this completes, copy and paste the following command into the terminal and hit enter. It will ask you for your ADMIN username & password:  

sudo /Applications/QualysCloudAgent.app/Contents/MacOS/qualys-cloud-agent.sh ActivationId=3276ce1f-f68d-4182-92a9-0673eefdcc22 CustomerId=b09ec4b0-08e9-c71a-e040-10ac13047dc6 ServerUri=https://qagpublic.qg1.apps.qualys.com/CloudAgent/

7. Reboot the computer, log back into your REGULAR user account.