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UW-Madison G Suite - Logging In

This document describes the correct way to log in to UW-Madison G Suite and issues that may be encountered.

Logging in to UW-Madison G Suite

The steps below explain how to log in to UW-Madison G Suite. If you are using an Office 365 service account, an additional way to log in is described here.

  1. Log into UW-Madison G Suite with your account, no password, and hit enter. You will then be directed to the UW-Madison login page.

  2. Enter your NetID and password.
  3. If you have multiple UW-Madison G Suite accounts, select your desired account from the list provided.

    Select account

    If you only have one UW-Madison G Suite account, you will be logged into your account automatically.

Additional log in instructions for Office 365 service accounts

If you have an Office 365 service account that is linked to your NetID, you can log in to G Suite using the instructions above. If you want to access UW-Madison G Suite with an Office 365 service account that is not linked your NetID, follow the instructions below to log in.

  1. Navigate to the UW-Madison G Suite login page:

    • If you are already logged in to the NetID login service with your NetID, you may be automatically re-directed to the linked account login screen, as seen below.


      If this occurs, click "Log Out" and re-enter the URL.

    • If you are automatically logged in to UW-Madison G Suite with your account, you may need to clear your browser's cache and cookies, then try again.

  2. Enter the web login credential (e.g., receptionist_doit for and password for your service account.

Additional information for the first time you log in

When you log in to UW-Madison G Suite for the first time, you will see a message similar to the one below.

Since the University does not have Gmail enabled, portions of this warning that mention email do not apply to UW-Madison G Suite. The UW-Madison G Suite team does not monitor content stored in or created using G Suite.

Screenshot of the welcome screen

Click I accept. to finish logging in.

For more information about UW-Madison's Terms of Service with G Suite, click here.

Issues Encountered

  • If you attempt to sign in on a general G Suite page (such as with your NetID username/password, you will be shown the following message:

    The username or password you entered is incorrect

  • If you attempt to sign in on a general G Suite page (such as with your NetID-based email address/password (, you will be shown the following:

    To sign in with this account, click Continue

    Do not enter your password in this field. At this point, if you choose Continue you should be redirected to the UW NetID login and, after logging in, will be redirected back to the UW-Madison G Suite. However, the only supported login method is the one at UW-Madison G Suite.

See Also:

Keywords:google G Suite apps drive docs apps drive login user error trouble shoot troubleshooting signin sign logging signing first time office 365 service account netid password multiple accounts linked web enabled credentials errors issues problems gmail groups hangouts google+ plus sites wisc wisc   Doc ID:17276
Owner:Christina G.Group:Google Apps
Created:2011-03-10 19:00 CDTUpdated:2017-02-27 13:00 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Google Apps
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