Microsoft 365 - How to Access a Service Account

This document describes the different ways a service account can be accessed both in Outlook on the web and within an Outlook desktop clients.

Important:

  • Microsoft 365 Service Accounts can only access certain UW-Madison applications/services. For Microsoft 365 access, you can only access the Service Account using the following processes listed below.
  • All Service Accounts, when created, are hidden from the Global Address List (GAL). This means that they will not be searchable from any client using the GAL.
  • Only users (NetID@wisc.edu) who are licensed for UW-Madison Microsoft 365 accounts can interact with a Service Account.




Keywords:
microsoft office365 o365 m365 microsoft 365 enterprise logging into how use using netid directly outlook on the web app owa accessing desktop client open subscribe desktop client proplus windows macintosh how to access service account login desktop mobile browser hidden GAL sign in
Doc ID:
39838
Owned by:
O365 S. in Microsoft 365
Created:
2014-05-07
Updated:
2025-06-03
Sites:
DoIT Help Desk, Microsoft 365