Until recently, individuals who went through the NetID change process needed to manually request that their NetID be changed for UW-Madison G Suite. Due to this issue, individuals were not able to access content shared with their new NetID until it was manually updated in UW-Madison G Suite. Although UW-Madison G Suite is not incorporated into the NetID change process, individuals who had a NetID change prior to April 2015 may still need to have their NetID -- and name, if applicable -- updated in UW-Madison G Suite. The Help Desk can send these requests to the UW-Madison G Suite team. More information about how to request NetID changes and G Suite is available here.
Office 365 service accounts cannot check whether G Suite is enabled via the Wisc Account Administration site. If an individual is unsure whether G Suite is enabled for their account, they should contact their domain administrator to find out.
Attempting to log in to UW-Madison G Suite via Google's commercial login page (e.g., https://www.google.com/drive/) with your firstname.lastname@example.org address or your NetID will result in an error.
To use a commercial login page, you will need to enter your email@example.com address, then click Continue. Do not enter your NetID and password on this screen. You will be redirected to the NetID login page. For more information about using Google's commercial login page, click here.
Office 365 service accounts should log in to UW-Madison G Suite by following the instructions here.
If you are eligible for the UW-Madison G Suite service and receive an error when trying to log into your UW-Madison G Suite account, please Activate Missing Services.
Error message example 1: On Google sign-in page, there is a message that says "couldn't find Google account" or,
Error message example 2: When trying to access Google Drive through myUW, an internal server error 500 appears
It is possible to create a G Suite Group while logged in with UW-Madison G Suite Groups that is not covered by the G Suite for Education terms of service by going to http://groups.google.com. This will create a group in @googlegroups.com. Groups in @googlegroups.com are covered by G Suite's commercial terms of service. To create a G Suite Group that is covered by the G Suite for Education terms of service, create the G Suite Group via the Wisc Account Administration site. Groups covered by G Suite for Education terms of service will end in @g-groups.wisc.edu.
If you attempt to add someone to a G Suite Group who has never signed in to UW-Madison G Suite, you will receive an error message. Workaround: contact the individual and ask them to login to UW-Madison G Suite so that you can add them to the group