Support News

• Canvas - "Maintenance" Error When Accessing LTI Tools (12/20/25) [RESOLVED]   2025-12-21 18:10:57
  Starting at approximately 10:45 AM until 12:00 PM (CT) on December 20th, users may have encountered an error, "Canvas is currently undergoing scheduled maintenance", when trying to access certain LTI tools within Canvas.
• Engage - 403 Error Appearing in Some eTexts   2025-12-19 21:34:25
  Some Engage eTexts are not loading, instead showing a 403 error message.
• Now Available: Zoom AI Companion Can Join Third-Party Meetings   2025-11-20 16:21:51
  Zoom introduced a new setting that allows its AI Companion to join meetings on third-party platforms such as Microsoft Teams and Google Meet. You can enable or disable the third-party meeting capability manually or allow it to join automatically. This feature offers a great alternative to unapproved third-party AI note takers such as Fireflies, Otter.ai, Read.ai, and more. 
• Service account lifecycle project update   2025-10-31 18:47:52
  In September we hosted 3 listening sessions to discuss service account lifecycle with IT Partners. During those sessions we received a lot of great feedback and suggestions. We would like to share some common concerns and how we plan to address them.
• Qualtrics: Contact list triggers deprecation coming December 1, 2025   2025-10-20 16:45:11
  This news article covers the upcoming deprecation of Contact List Triggers and outlines how to find the same functionality, with added improvements, in the new Contact List Workflow.