There are a couple of common errors that can occur when you attempt to activate your NetID account.
- Your ID or Birthdate is Incorrect, Please try again - This is caused by an incorrect campus ID or birth date in the wrong format. Try entering the information again in the correct format. If it continues to fail, call the Help Desk at 264-HELP (4357).
- Your account information could not be found - This can be caused by ID number and the birth date do not match or your information has not been imported into the LDAP server. Missing date of birth information must be added by ones payroll office or the registrar and populated in the NetID directory before activation will be allowed. The departmental payroll office or the registrar should be contacted directly to add or correct birth dates. Outside of that, please call the Help Desk at 264-HELP (4357) and notify them of the problem.
- Session Expired - This is caused by an interrupted browser session, or if you take to long to complete activation and your browser session times out. When this occurs, attempt to activate again using a different web browser, a private/incognito browsing session, or after clearing your cache and cookies. If it still does not work after attempting these steps, connect from a different network or contact the DoIT Help Desk for assistance.