MFA-Duo - What should I do if I "time out" before completing my Duo enrollment?

This document will provide instructions for authenticating to the Device Management Portal if you are stuck when first enrolling your device. This happens when your device is not configured correctly to authenticate to MFA-Duo, but your NetID authentication behaves as though you have completed setup.

You will need to sign into the Duo Device Management Portal in order to complete the setup process.

Contact the DoIT Help Desk and request a Temporarary Passcode in order to authenticate to the portal. You must contact the Help Desk by phone: 608-264-4357.

Click on "Enter a passcode" and then enter the Temporarary Passcode into the text field. Click "Log In."

See accessibility & usability information

We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.

For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email

How to get access to a Security Key or Duo Token/Fob 


Students can come to the DoIT Help Desk location at 1210 W. Dayton St., Madison, WI 53706 on the first floor of the Computer Science and Statistics Building or at the front desk of Ebling Library, located on the 2nd floor of the Health Sciences Learning Center (HSLC) located at 750 Highland Avenue. Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53751 on the 2nd floor.

For questions contact the DoIT Help Desk at (608) 264-4357 or email

Faculty, Staff, and Researchers

Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email 

Keywords:setup set up fail locked   Doc ID:85206
Owner:Naomi S.Group:Identity and Access Management
Created:2018-08-24 14:29 CDTUpdated:2020-04-09 08:57 CDT
Sites:DoIT Tech Store, Identity and Access Management, Multi-Factor Authentication (MFA)
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