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1. Change Freezes
   
2. The DoIT Operational Framework, ITIL & Service Management Contacts at DoIT
   
3. DoIT Operational Framework - Section 5.0 - Configuration Management
   
4. DoIT Operational Framework - Section 7.0 - Problem Management
   
5. DoIT Operational Framework - Section 4.0 - Incident Management
   
6. Customized Outage Messages
   
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Most Recently Updated Documents

1. Change Freezes
   
2. Customized Outage Messages
   
3. Working with the Operational Framework (Policy)
   
4. DoIT Operational Framework - Section 8.0 - Continuity of Operations (COOP) [Campus login required]
   
5. The DoIT Operational Framework, ITIL & Service Management Contacts at DoIT
   
6. Problem Management Diagram- OF Section 7
   
7. DoIT Operational Framework - Section 7.0 - Problem Management
   
8. DoIT Operational Framework - Section 5.0 - Configuration Management
   

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