Topics Map > Multi-Factor Authentication (MFA)

MFA-Duo - I changed my NetID. My Duo device no longer works!

If you have had a NetID change, you will need to re-enroll with MFA-Duo.

MFA-Duo will behave as though you have never been enrolled. Follow these instructions: MFA-Duo - First Time Setup for Smartphone or Tablet.

See accessibility & usability information

We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.

For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu.

How to get access to a Security Key or Duo Token/Fob 

Students

Students, to obtain a token/fob, please contact the DoIT Help Desk (608) 264-4357 or email help@doit.wisc.edu. Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53715 on the 2nd floor.

Faculty, Staff, and Researchers

Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu. 


Keywords:
name change phone multi factor 
Doc ID:
85207
Owned by:
MST Support in Identity and Access Management
Created:
2018-08-24
Updated:
2022-05-25
Sites:
DoIT Help Desk, Identity and Access Management