KB User's Guide - Documents Tab - Expired Documents

What does an expired document look like?

A document is flagged as Expired as soon as the date and time in the document's Expiration timestamp has passed. The visibility of an expired document depends on where you are trying to view it.

Visibility in the Live site(s)

Expired documents cannot be accessed on a live site. They do not appear in search results, and attempts to access an expired document via a direct link will result in a "Page not found" error.

Visibility in the KB Admin Tools

Documents are flagged as Expired in the KB Admin Tools once their expiration date and time has passed. This can be seen when viewing a list of documents and when viewing an individual document.

The image below shows multiple documents flagged as expired in a list of results in the KB Admin Tools.

The image below shows an individual expired document viewed within the KB Admin Tools. Note that the document's status of "Published" is unchanged, as "Expired" is simply a flag added to a document regardless of status.

The expiration date displayed in the document information table will also be highlighted in red if the document has expired.

Where can I see a list of all my expired documents?

In the KB Admin Tools, go to the Documents tab and select Expired from the left navigation menu.

Note: The Expired link displays a number in parentheses indicating how many expired documents are owned by your group.

This opens the Expired Documents page, where you can view all expired documents available to your group. Use the available search filters to narrow the results and locate specific expired documents.

For information on extending document expiration, please see KB User's Guide - Documents Tab - Reviewing Expiring Documents.