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KB User's Guide - Stats Tab - Document Views by User
Should there be an occasion where KB admins need to know which of their group members has viewed a document in their internal KB site, the Document Views by User function will prove most useful. This document will show you how to use the filters to yield the data set that meets your requirements.
Document Views by User
In the KB Admin Tools, open the Stats tab and click on the Doc Views by User link found in the left navigation bar. Clicking on this link will lead you to the Page Views by User via Internal Site screen.
Page Views by User via Internal Site Screen
On this screen, you will see a number of filters at the top. Since current date is defaulted in the date range filters, you may also see a table below the filters displaying all the documents viewed that day.
The table will display the Document Title, Document ID number, email address of the viewer (Viewed By), IP address of the viewer (User IP) and the date and time of viewing (Time). Each column in this table can be sorted in ascending/descending order. The date range of the results appears at the top of the table (circled in red below), along with the total number of results and the number of results being displayed on your screen. Clicking on the document title leads you to that document within the KB Admin Tools. Clicking on the email address will lead you to a pop-up screen of that user's profile.
In the image below four documents are listed in a table. Circled in red are the unique docs, users, IPs and total views. You may save this table as a *.CSV file.
IDs - You may enter one or more Document ID numbers in this filter. When entering multiple document IDs, comma delimit each ID number. You may also exclude a document from your search by adding a dash (-) search operator (e.g. -5233, -8537). This is helpful if you are using a document(s) in a content or side module of your site's homepage. The document ID in that module(s) is considered "viewed" whenever the homepage is viewed.
Topic - This field defaults to All topics. The downward arrow leads to a dropdown menu of all topics in your KB site. You will also find a "No topics assignment" selection.Docs owned by - This field defaults to All groups. You may also search for documents owned by your group or other groups with which you are sharing.
User type - This field defaults to All users types. The downward arrow leads to a dropdown menu which leads to two selections; "Generic campus users" and "Staff users". Please see Document 43893 is unavailable at this time. for more information on CampusAccess options.
User - This field defaults to All Users. The downward arrow leads to a dropdown menu of user email addresses. Please note that you will only see usernames that have viewed documents within the dates in the date range. The date range defaults to the current day.
User IP - In this field, you may enter a specific user's IP address to determine what documents have been viewed in a date range of your choosing. You may also enter a specific subnet which pertains to a very specific range in your organization's network.
Start date and End date (date range) - Clicking on the Start date and End date links leads you to a pop up calendar. From there, the date on which you click will be auto-filled in that field. You may also manually enter a date in the text fields next to the Start date and End date fields.
Limit - This filter defaults to 25 query results appearing on the screen. You may increase the limit up to 2000. You may also export your results using the Save .CSV button.