In order to complete these steps for a particular account, you must be linked to that account. If you are unable to complete these steps or need assistance, please contact the TechZone.

Follow steps in one of the sections below based on your version of Outlook. You can check your Outlook version by following these steps from Microsoft.

New Outlook

1. Open Outlook.
2. In the left-hand navigation pane, scroll down, then right-click on Shared with me and select Add shared folder or mailbox.
3. Enter the email address of the service account you'd like to map.

   If the service account doesn't show up in your search, please contact the TechZone.

4. Select the resource account from the dropdown.
5. Click Add.

Classic Outlook

1. Open Outlook.
2. In the top left of the window, select File > Add Account.
3. Enter the email address of the service account you'd like to map.
4. Click Connect.
5. When prompted for a UW-Madison login, enter your NetID credentials.
6. Click Log In.
7. If prompted, authenticate this login with your MFA device.
8. Click Done.
9. Restart Outlook.