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Office 365 - Submit a message as spam/phishing

This document describes how users can help us improve campus junk mail filtering by reporting messages that were not flagged as spam. Doing this sends the feedback to the campus filtering engine and allows us to better identify spam in the future.


Important: Before you submit a message as spam/phishing, you should verify if the message is actually spam/phishing or graymail. To manage mail that is not spam/phishing, review the junk email and phishing documentation.

To report a spam/phishing message that was not delivered to your Junk Email folder (click on the plus sign to expand that section):

    • Use the "Report as Spam" or "Report as Phishing" link (Recommended for Outlook on the web and all desktop versions of Outlook)
      • report spam link

        Using the "Report Spam" link helps to improve the spam filtering system used by UW-Madison so that similar messages won't be delivered to your inbox in the future. This feature is available in Outlook on the web, Outlook 2016/2013 for Windows, and Outlook 2016 for Mac only. Individuals using a non-Microsoft supported email client will need to use the instructions under "Manually forward the message".

        Important: At this time, some users are unable to use the "Report Spam" function in certain Outlook desktop clients. If you are experiencing this issue, you can use Outlook on the web or manually forward the message (section below).

          1. Via Outlook on the web or desktop Outlook, open the the message you want to report as spam.
          2. Click the Report Spam link, located above the content of the email.

            Spam message

          3. Before submitting the message as spam or phishing, please make sure you have read the disclaimer.

            Important: Do not submit a message as 'Phishing' unless you are positive the message is a phishing email requesting for your personal information.

            report spam/phishing screen

            To continue, click the Report as Spam or Report as Phishing button.

            • If you are using a computer with a smaller screen, the "Report Spam" button may be obscured from view. To work around this issue, double-click on the message to open it in a separate window, then maximize the window. This should allow for enough space for the "Report Spam" button to be displayed below the disclaimer.
          4. After a few seconds, the message will be processed and submitted to our system for analysis (copied to our abuse@wisc.edu account for Cybersecurity staff to review). It will also be moved to your "Deleted Items" folder.


    • Manually forward the message
      • If you are using any non-Microsoft supported email client (e.g., Thunderbird, Apple Mail, Android, iOS, etc.), you will not see the "Report Spam" link. However, it is still possible to report the message as spam, so that UW-Madison's spam filtering system can adjust to catch similar messages in the future.

        To report a message as spam, forward the message as an attachment to report-spam@doit.wisc.edu. Note: you can attach more than one junk email when sending.


    • Use the "Junk" or "Mark as junk" feature in Outlook on the web or desktop Outlook (Not recommended)
      • The "Junk" or "Mark as junk" feature in Outlook on the web/desktop Outlook will report a message as spam in the same way as the "Report Spam" link, and it will also create an automatic rule for your account to deliver future emails from that "From" address to your Junk Email folder. Because most spam senders change their "From" address frequently, this additional step is usually not an effective way to block spam. Furthermore, there is a limit to the number of addresses that can be added to your Blocked Senders at which point the Blocked Senders tool will no longer function. The recommended method for reporting spam messages via Outlook or Outlook on the web is the "Report Spam" link, as described above.

        • If you decide to use this feature, select your client below for instructions:

          • Outlook on the web
            • To report a spam message in Outlook on the web:

              1. Right-click (control-click on a Mac) on the message you want to mark as junk and select "Mark as junk".

                OutlookWebApp.png

                The message will be moved to your Junk Email folder and future messages from this sender will be delivered to your Junk Email folder.

          • Outlook 2016/2013 for Windows
            • To report a spam message in Outlook 2016/2013:

              1. Right-click on the message you want to mark junk and select "Junk".

                Junk

              2. Select "Block sender"

                Block Sender

                The message will be moved to your Junk Email folder and future messages from that sender will be delivered to your Junk Email folder.

          • Outlook 2016 for Mac
            • To report a spam message in Outlook 2016 for Mac:

              1. Select "Junk" from the ribbon, then select either "Junk" or "Block sender"

                Junk button

                If you select "Junk", the message will be moved to your Junk Email folder. If you select "Block sender", the message will be moved to your Junk Email folder and future messages from that sender will be delivered to your Junk Email folder.

        If you aren't sure what version of Outlook you are using, click here for help.

To report a message that has been misclassified as spam:

To report that a message was marked as spam when it should not have been, please forward the message to report-not-spam@doit.wisc.edu.

See Also:




Keywords:microsoft office365 o365 junk mail filter is-spam report-spam report-not-spam outlook web app for mac 2016 2013 on the web owafiltering inbox submitting mark as spam marking reporting junkmail spammers spamming phishing filters blocking reporting spam emails messages personal information social engineering credentials netid password social security number ssn bank   Doc ID:45051
Owner:Ara M.Group:Office 365
Created:2014-11-17 14:04 CSTUpdated:2017-07-28 12:01 CST
Sites:DoIT Help Desk, DoIT Tech Store, Office 365
Feedback:  6   13