Chat with an Agent!

LiveChat is available 8am to 10pm, 7 days a week. If you would like help outside of these hours, please email us at, and an agent will respond as soon as possible during the hours of 7am to 11pm.

No account information (This includes: NetID information and Campus ID) may be collected or given out via LiveChat.

Click the red speech bubble icon in the lower-right corner of the screen to chat!

For login-related issues, please see the following resources:

  • [Link for document 3238 is unavailable at this time.]
  • [Link for document 4612 is unavailable at this time.]
  • [Link for document 87569 is unavailable at this time.]

If you have problems initiating a LiveChat session, or need further assistance with your NetID, password, or other account information, please call the DoIT Help Desk at +1-608-264-4357 (264-HELP)

LiveChat Features

LiveChat provides the following features:

  • Compatible with many popular web browsers
  • Convenient access to Help Desk technologists without using a phone
  • Same great help you've come to expect from the DoIT Help Desk

LiveChat has been tested and is known to work with the following web browsers/OS's:

  • Internet Explorer 11.x (Windows 10, Windows 8, and Windows 7)
  • Firefox 52.x and newer
  • Chrome 40.x versions and newer
  • Safari (Mac OSX 10.8.x and newer)

Keywords:livechat help desk web chat support current status java jabber openfire spark webchat application service helpdesk live ivy   Doc ID:6454
Owner:Help Desk KB Team .Group:DoIT Help Desk
Created:2007-09-05 19:00 CDTUpdated:2020-02-07 14:56 CDT
Sites:Advanced Desktop Support, DoIT Help Desk, DoIT Tech Store, Help Desk Test KB, Office 365
Feedback:  2467   1423