Chat with an Agent!

Click the LiveChat icon to initiate a chat session. Then, simply fill out the short form to start chatting with a Help Desk technician.

  • LiveChat is available from 8am-10pm, 7 days a week (excluding holidays)
  • Users of LiveChat must be affiliated with the UW and have a valid NetID

No account information (This includes: NetID information and Campus ID) may be collected or given out via LiveChat.

For login-related issues, please see the following resources:

If you have problems initiating a LiveChat session, or need further assistance with your NetID, password, or other account information, please call the DoIT Help Desk at +1-608-264-4357 (264-HELP)

For a detailed explanation of how to use the Help Desk LiveChat service, see Help Desk LiveChat - What to Expect.

LiveChat Features

LiveChat provides the following features:

  • Compatible with many popular web browsers
  • Convenient access to Help Desk technologists without using a phone
  • Same great help you've come to expect from the DoIT Help Desk

LiveChat has been tested and is known to work with the following web browsers/OS's:

  • Internet Explorer 11.x (Windows 10, Windows 8, and Windows 7)
  • Firefox 52.x and newer
  • Chrome 40.x versions and newer
  • Safari (Mac OSX 10.8.x and newer)

Keywords:livechat help desk web chat support current status java jabber openfire spark webchat application service helpdesk live   Doc ID:6454
Owner:Leah S.Group:DoIT Help Desk
Created:2007-09-05 19:00 CDTUpdated:2019-07-15 14:25 CDT
Sites:Advanced Desktop Support, DoIT Help Desk, DoIT Tech Store, Help Desk Test KB, Office 365
Feedback:  2420   1271