Office 365 - Automapping

IMPORTANT: Some of the information contained in this document may cause a major change in behavior/process. Please make sure to discuss the change with your local IT support staff or the DoIT Help Desk.

This document covers the following:

What is Automapping?

Automapping is a feature in Outlook for Windows that automatically loads/subscribes to any account that the configured account within the Outlook profile has full-mailbox permissions to.


What do I see in Outlook for Windows when an account is automapped?

By default, when you are linked (or provided full-mailbox permissions) to another account, Outlook for Windows will load the account automatically when your profile is opened:

outlook account listing.png

In this example, 'mesdjian' has full-mailbox permissions to "Bucky Badger" and PCS Support-O365 accounts. To view the contents of each of these accounts, expand the folder listing by clicking on the right-arrow next to the account.

What are some of the issues related to automapping?

What if I do not want an account automapped?

The steps below can only be performed by a domain administrator. Also, when this action is completed, all people who were previously listed within the automapping list will be removed. Note: There is no programatic way to see which users are within the automapping list of another account.

Note for administrators: In order to administer another NetID account in the Wisc Account Administration site, you must have administrative access over the account. To request administrative access over an account, follow these instructions. End users can also grant administrative access. Once administrative access has been granted, you can administer the account.

If you are requesting access to administer service or resource accounts, please follow steps outlined at Office 365 - Request Group for Administrative Access.

Perform the following steps to clear out the auto-mapping list for a service account:

  1. Log into Wisc Account Administration site using your NetID credentials.
  2. Select or search for the account you want to manage.
  3. Expand the "Office 365" navigational menu.
  4. Click Permissions.
  5. Click Clear Automapping button.

    clear automapping action

  6. You will be prompted to confirm this action. Click OK.

    Important: This action will remove every account listed within the automapping listing. You should wait 30 minutes and restart Outlook to see this change. If an account needs to be added back to the automapping listing, either unlink and re-link the account or remove and re-grant full-mailbox permissions.

If you have performed the above steps to clear out the automapping listing and still need to work on behalf of a service account you are linked to the account, you can configure the service account by adding it to your existing Outlook profile and when prompted, just enter your NetID credentials. Important: You may experience issues when you have configured multiple Exchange accounts within the same profile - please review the following doc before proceeding: issue that can occur.