NetID - Recovering a Forgotten NetID Password

This document provides a step-by-step walkthrough of resetting your forgotten password. If you know your password and want to change it for security purposes, follow the instructions in NetID - Changing a Password.

If you need assistance throughout this process, contact the DoIT Help Desk.

  1. Go to the Account Recovery tool located at:
  2. Enter your NetID, and date of birth. If you have been issued a Wiscard (UW Madison photo ID), you must enter the Wiscard number and issue code, otherwise click I don't have a Wiscard.

    password reset home page

    Note: If you don't remember your NetID, click "I don't know my NetID." If you have confirmed a non (ex: gmail or hotmail) recovery email address, you can enter it here and click "Email My NetID" to have your NetID emailed to you.

  3. Enter the answers to your security questions, then click Next. Your answers are not case sensitive.

    password reset security questions

    Note: If you have already confirmed your recovery email address, you will only be asked one security question.

  4. If you have previously entered a recovery email address, it will be displayed here. Otherwise, enter a non address and click Send Verification Email.

    password reset send email

  5. You should receive the email at your recovery address within a few minutes. The password reset link is valid for 2 hours after the email has been sent. Click the link in the email to be taken back to the Account Recovery tool.
  6. Enter a new password that meets the criteria in NetID - Password Criteria and Requirements, then click Next.

    password reset new password

  7. After you've saved your new password, you are finished. You will see a Success screen once your password has been updated.

    password reset complete

See Also:

Keywords:account address change changing email forget forgot forgotten lost netid net id modify modifying modified password pass word phrase question questions recover recovery reset resetting security utility reset resetting   Doc ID:4610
Owner:Ben R.Group:Access Management Services
Created:2006-04-13 19:00 CDTUpdated:2016-09-14 13:05 CDT
Sites:Access Management Services, DoIT Help Desk
Feedback:  161   188