MFA-Duo - How to use a token/fob
This document will explain how to use a token for Multi-factor Authentication.
When prompted for MFA-Duo, you will be given the option to Enter a Passcode.
Note: if you have more than one device registered, make sure you select your token from the dropdown menu at the top of the MFA prompt.
Make sure that the token's button is oriented to the left (as pictured). Press the button on the front of your MFA token.
Note: If you are NOT using one of these tokens but are using a USB Device, see: MFA-Duo - How to Use a USB Security Key.
The token will display a 6-digit code.
Enter that code in the prompt, then select Log In.
See accessibility & usability information
We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.
If you would like to share your thoughts regarding the usability or accessibility of the MFA user experience, please use our Feedback Form. We appreciate your feedback.
How to get access to a Security Key or Duo Token/Fob
Students can come to the DoIT Help Desk location at 1210 W. Dayton St., Madison, WI 53706 on the first floor of the Computer Science and Statistics Building or at the front desk of Ebling Library, located on the 2nd floor of the Health Sciences Learning Center (HSLC) located at 750 Highland Avenue. In addition, get help at dozens of DoIT Pop-Up Help Desks locations (access the Google doc using your NetID@wisc.edu). Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53751 on the 2nd floor.
Faculty, Staff, and Researchers
Employees can get access to devices for MFA at their Human Resources Office. For questions contact the DoIT Help Desk at (608) 264-4357 or email email@example.com.