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ResearchDrive - Support Account Terms of Service


The ResearchDrive support account (formerly known as a "demo" account) is a storage account that eligible UW-Madison support staff may request that has the same technical features as a non-support account but is intended for limited use (see guidelines below). The support account is a great way to experiment with ResearchDrive features and to provide support and education to researchers without incurring any costs. 


Support accounts are for permanent staff who support researchers (such as IT or Library staff).

Usage Guidelines

  • Exploration and testing:  Support accounts are intended for exploration, testing, and familiarization with ResearchDrive features.  
  • No long term storage:  Data should not be stored long term in support accounts.  Accounts found to be storing data long term may be subject to data deletion.
  • Options for long term storage:  If long term storage is needed, the support account can be converted to a fully billed ResearchDrive account by providing billing information.  Any storage used will result in charges at the current rate.

Requesting a Support Account

Interested users can request a support account by filling out the ResearchDrive Account Request Form (please indicate that you are requesting a support account in the notes field at the end of the form). Accounts will be provisioned by the ResearchDrive team upon verification of eligibility.


For assistance or questions related to support accounts, contact the ResearchDrive support team at  

KeywordsResearchDrive data storage demo research cyberinfrastructure support   Doc ID137288
OwnerCasey S.GroupUW-Madison Research Data
Created2024-05-13 13:19:19Updated2024-05-16 16:44:46
SitesUW-Madison Research Data
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