Install the CyberArk Identity Browser Extension

Applications with the jigsaw puzzle symbol require you to add the CyberArk Identity Browser Extension to your browser before you can open the application.

You have the following options to install the Browser Extension.

• Click the link in the banner on the Apps page above the application icons.
• Launch an application that requires the Browser Extension, then click the link in the pop-up that prompts users to install the Browser Extension.
• Download the browser extension from the relevant web store.
  • Chrome
  • Edge
  • Firefox

The jigsaw puzzle symbol is removed from all application icons after you install the Browser Extension.

The following procedures describe how to install the Browser Extension using the link in the banner on the Apps page.

Chrome

1. Click the Apps page.

2. Click "here" in the banner to initiate the download and installation of the browser extension.

3. The browser opens a new tab to download and install the browser extension.

4. Click Continue in response to the prompt “Are you sure you want to continue?” at the bottom of the window.

   The browser downloads the extension for Chrome.

5. Click Add.

   This installs the extension in Chrome.

6. Close the tab used to download and install the extension.

   You can now open all applications that require the browser extension.

Edge

1. Click the Apps page.

2. Click "here" in the banner to initiate the download and installation of the browser extension.

   A window with installation instructions appears.

3. Click Download to begin the installation process.

   You are redirected to the Edge store.

4. Click Get, then click Add extension.

   Edge installs the Browser Extension.

5. Return to the User Portal, then sign-in at the prompt.

   You can now open all applications that require the browser extension.

Firefox

1. Click the Apps page.

2. Click "here" in the banner to initiate the download and installation of the browser extension.

3. Click Allow in the Firefox pop up window.

   Firefox downloads the extension.

4. Click Install, then click Add.

   

5. Click Restart Now.

   The browser extension is installed.

Display the Browser Extension in your browser's toolbar

The CyberArk Identity Browser Extension might not be visible in your browser's toolbar by default. The following procedures describe how to display the Browser Extension in your browser's toolbar for easy access.

Chrome

Click the Extensions icon, then click the Pin icon next to the CyberArk Identity Browser Extension.

Edge

Click the Extensions icon, then click the Show in toolbar icon next to the CyberArk Identity Browser Extension.

Firefox

1. Right click the toolbar, then click Customize Toolbar.

   

2. Drag the CyberArk Identity Browser Extension to the desired location in the toolbar.