Topics Map > Office of Cybersecurity > Tools and Software > 1Password > Troubleshooting / FAQ
1Password - Troubleshooting: Browser extension doesn’t automatically fill your information when you visit a website
To protect you, 1Password will only fill when you tell it to.
Try "Autofill" from Browser Extension
If you’re on the sign-in page for a website, click the 1Password icon in your browser’s toolbar and select the Login item for that site, then click Autofill to fill your username and password.
Try "Open & Fill" from Browser Extension
If you want 1Password to open the website and fill your password, click the 1Password icon in your browser’s toolbar, start typing to find the site you want to sign in to, then click Open & Fill.
Confirm the saved web address is accurate for the Login item
You might also need to change the saved web address for that Login item:
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Open and unlock 1Password.
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Select the Login item and choose Edit.
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Change the website field to the address of the sign-in page. (For example,
https://www.amazon.com/gp/sign-in.htmlfor Amazon.) -
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Select Save.
Confirm that Autofill Behavior is configured accurately
To change where a Login item is suggested:
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Open and unlock 1Password.
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Select a Login item and select Edit.
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Select
next to a website field, then choose a behavior: - Save the item.
Learn more about signing in using 1Password.
If the steps above don't resolve your issue, please contact the 1Password Team at 1passwordadmins@office365.wisc.edu.
Important Note from UW Health: Please DO NOT store credentials for UW Health or Meriter systems in 1Password.