Topics Map > Office of Cybersecurity > Tools and Software > 1Password > Troubleshooting / FAQ
1Password - Troubleshooting: 1Password isn’t saving or filling passwords on any website or you don’t see the 1Password icon in form fields
This guide provides solutions for common issues with 1Password in your browser or desktop app. Follow the steps below to resolve problems and ensure a smooth experience.
If you don’t see the 1Password icon in form fields when you visit websites, make sure it’s turned on:
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Click
in your browser’s toolbar. -
Click
and choose Settings. -
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Select Autofill and save, then turn on Offer to fill and save passwords.
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If the steps above don't resolve your issue, please contact the UW- Madison 1Password Team at 1passwordadmins@office365.wisc.edu.
Important Note from UW Health: Please DO NOT store credentials for UW Health or Meriter systems in 1Password.