If you see a “Oops, something went wrong while loading” error message when you open the 1Password pop-up, follow the steps to update 1Password in your browser.

If you previously turned off the option to connect the 1Password browser extension with the 1Password app, follow these steps to turn it back on:

1. Click in your browser’s toolbar to open and unlock 1Password.
2. Click and choose Settings.
3. Select General and make sure Integrate this extension with the 1Password desktop app is turned on.
4. Restart your browser.

If the steps above don't resolve your issue, please contact the UW- Madison 1Password Team at 1passwordadmins@office365.wisc.edu.