Temporary Administrator Privilege Request:

• Submit a General Support Request using the Navigator Customer Portal
  • Please include the following information in your request:
    • Desired software to be installed or updated
    • Computer Name or Serial Number that changes will be made to

• Note: Once approved, you will have access to the website within 24 hours (generally within 15 minutes). You must either be on campus or connected to the UW GlobalProtect VPN. 

Using Temporary Administrator Privileges:

Complete these steps prior to running an application installer or settings change.

1. Click on the shield symbol on the upper-right Apple toolbar and click on launch intelligent hub.
   
2. In intelligent hub, click on the "Apps" section on the left, then use the search bar in the right, and search for Temp Admin.
   
3. Then select install (or Run/Reinstall if already installed) next to the Temp Admin V 1.0 listing. Select the star next to install to favorite it.
   
4. Within a few minutes you should see a notification balloon popup that tells you that your user account has temp admin access for 5 minutes.
   1. If you do not see the notification popup within a minute or two, quit Intelligent Hub and go back to Step 1. 
   2. Contact the helpdesk if two attempts have been made if it is not working at that point.
      
5. When running an installation or a process that requires elevation use your existing account credentials (NetID Credentials) to complete the process. 
6. If 5 minutes passes and you need to use this service again, go back into Intelligent Hub an re-run/install the Temp Admin app.