Microsoft 365 - Manage Full Mailbox, Send As, and Send on Behalf of Permissions
This document provides you with instructions on how to manage 'full mailbox', 'send as', and 'send on-behalf' permissions. These instructions can be used for managing permissions for user (NetID) and service accounts.
Important:
- Permissions can only be assigned between UW-Madison Microsoft 365 accounts; therefore, permissions cannot be assigned to accounts outside of UW-Madison Microsoft 365 (e.g. UW-Health, Gmail, Outlook, Yahoo).
- If a customer has issues interacting with another account in Outlook desktop client, check their permissions (access | send) in Outlook on the web before resetting them.
- You can be assigned any combination of these permissions. If you are granted both 'send as' and 'send on-behalf' of permissions, 'send-as' permissions will be actioned.
- For a complete definition of these permissions, see: Full Mailbox, Send as, and Send on-behalf of.
Review the following table to better understand the definitions of these permissions:
| Full Mailbox | Send as | Send on-behalf | Result |
|---|---|---|---|
| X | Can create email drafts, Send calendar invites, create events, delete emails, read emails, but cannot send emails | ||
| X | Can send emails - From address of sent message will appear to come from the owners mailbox | ||
| X | Can send emails - From address of sent message will appear to come on behalf of the owners mailbox |
Note for administrators: In order to administer another NetID account in the Wisc Account Administration site, you must have administrative access over the account. To request administrative access over an account, follow these instructions. End users can also grant administrative access. Once administrative access has been granted, you can administer the account.
If you are requesting access to administer service or resource accounts, please follow steps outlined at Microsoft 365 - Request Group for Administrative Access.
