Flex parking rollovers and refunds
Flex parking year-end rollovers
If you have a Flex permit assigned to a UW–Madison campus garage and you get another Flex garage assignment for the next parking year, any remaining value on your current permit will be transferred to the new permit. No action is needed, but please note:
- Any outstanding amounts due incurred on the current permit will be deducted prior to the transfer.
- You do not need to submit a refund request. Transfers are automatic.
- The full remaining balance will be transferred to the new Flex Gated permit. There is no minimum balance requirement.
- Transfers may take several days after Sept. 1 to process. Because the balance transfer won’t be immediate, you may need to add value to your new permit before the transfer is complete.
Flex parking year-end refunds
If you have a Flex permit assigned to a UW campus garage and you do not get another Flex garage assignment for the next parking year, you may be eligible to receive a refund of value remaining on the current permit. No action is needed, but please note:
- Any outstanding amounts due will be deducted prior to the refund.
- To qualify for a refund, the remaining account balance must be at least $6.25 in parking value ($5 in cash value) as of Sept. 1. Balances less than $6.25 in parking value will be forfeited.
- A refund check will be mailed within 6-8 weeks to the customer’s registered primary postal address. Permit holders should confirm or update their address.
Mid-year refund requests
Flex permit holders with garage assignments may request a refund on an active permit in the middle of a parking year. This may happen if you need to return or exchange your permit.
- The account balance must be at least $6.25 in parking value ($5 cash value).
- The Flex permit hangtag must be returned to Transportation Services.
ParkMobile refunds
Transportation Services cannot refund payments made to ParkMobile, including accidental overpayments, or double payments. Flex permit holders are responsible for knowing the correct payment method to use for parking. For assistance, call ParkMobile directly at (877) 727-5457.