UW-Madison Profile - Frequently Asked Questions

UW-Madison Profile - FAQ

Acronym Key: 
HRS = Human Resources System 


Why Can't I Log into Profile?

At this time, Profile is designed to display information to individuals with a valid NetID that have an active role at UW-Madison. Individuals that are no longer in an active role (e.g. former employees), will not be able to access Profile.

If you believe you are in an active role at UW-Madison (e.g. current student, employee, or affiliate), and you cannot access Profile, please contact the Help Desk. Please also contact the Help Desk if you aren't in an active role and need to update your name in use. 

How do I change my Primary/Legal Name?

How do I update/change my Name in Use (Preferred Name)?

You are now able to edit your Name in Use directly in Profile! Select the “Personal Information” page and navigate to the “Name in Use (Preferred Name)” section. Click “Edit” to set or modify your name and “Submit” when you’re done. It may take up to 48 hours for changes to be reflected in campus systems. If a change is not visible after that time, ensure that you have completely logged out of the impacted application before logging back in. 

How do I update my Birthdate as displayed in my UW-Madison Profile?

How do I set my pronouns (for example: she/her) within Canvas, Handshake, MyUHS, Zoom, or Teams?

Setting your pronouns in various sources.
Source How to change
Canvas How to edit in Canvas
Handshake Edit in Handshake
MyUHS Edit in MyUHS
Zoom Edit in Zoom
Microsoft 365 (Teams) How to edit in Microsoft 365 (Teams)

*If you manage or are building an application and have questions about pronouns or other person data, please contact IAM for assistance.

How do I update my phone number?

I am an employee and have my mobile phone set in HRS. Why doesn't it populate for me in my UW-Madison Profile?

  • This is a known issue. The Human Resources System (HRS) does not export cell phone information for employees to date. This is due to being unable to differentiate personal mobile phone information from work mobile phone information and out of respect for employee privacy around this data element. 

How do I update my official UW-Madison email address?

How do I update my Mailing Addresses?

How do I update my Emergency Contacts?

How do I change my NetID password?

This document provides a step-by-step walk-through of changing your NetID password. If you do not know your current NetID password and need to recover it please see: NetID Account Recovery (Password Reset)

Why am I missing some of the services that I am eligible for on the Services page?

The initial release of this page includes only a limited list of services. It is not comprehensive. Services will continue to be added in future releases. Currently, these are the only services that are supported:

  • Duo Multi-Factor Authentication (MFA)
  • GitLab
  • WiscVPN (Dynamic IP)
  • Qualtrics

How can I find more information about Duo Multi-Factor Authentication (MFA)?

Some common knowledge base articles for the UW-Madison community include:

Keywordsciam profile faq, name in use, preferred name, name change, first name in use, update contact info, update first name, emergency contact, primary name, legal name, change legal name   Doc ID116298
OwnerSara W.GroupUW-Madison Profile
Created2022-01-26 11:18:16Updated2024-02-23 10:28:12
SitesDoIT Help Desk, Identity and Access Management, UW-Madison Profile
Feedback  3   0