WiscIT - Roles Overview
What are roles in WiscIT?
Roles in Ivanti Neurons determine how a user will experience the tool. Roles drive the following aspects:
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The interface a user loads into (Analyst or self-service)
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The workspaces that are available to a user
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The layout (form, grid, toolbars, tabs, etc.) a given workspace uses
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The permissions (Create/View/Update/Delete) a user has been granted for each object
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The searches, dashboards, and quick actions that are available
Which Roles are in WiscIT?
Service Technologist
The Service Technologist roles is the "default" role for the analyst interface. It is designed for operational work, e.g. working incidents and service requests or filing change requests. This role is granted automatically to any user that is a member of at least one team.
Self-service
The self-service role opens WiscIT in the self-service portal interface. Every person with a record in the tool is granted the self-service role.
SNCC Technologist
The SNCC Technologist role is designed to focus more on Problems, Outages, and Events.
Cybersecurity Analyst
The Cybersecurity Analyst role is for CSOC staff.
ITSM Manager
The ITSM manager role is for ITSM team and Service Transition members to have edit rights to most items in the CMDB.
Table Manager
The Table Manager role is for users to maintain validation tables that drive field validations in objects or request offerings.
Search and Dashboard Manager
The Search and Dashboard Manager role allows a uesr to publish searches and dashboards to other roles.
Help Desk Phone Agent
The Help Desk Phone Agent role is for Help Desk staff working phone shifts.
Help Desk Email Agent
The Help Desk Email Agent role is for Help Desk staff working chat/email shifts.
Help Desk Quality Assurance Agent
The Help Desk Quality Assurance Agent role is for Help Desk staff working HDQA shifts.
Help Desk Onsite Agent
The Help Desk Onsite Agent role is for Help Desk staff working Onsite shifts.
Help Desk CPS Agent
The Help Desk Phone CPS role is for Help Desk CPS staff.
Getting access to specific roles
To get access to a specific role for your WiscIT account, please see [LINKDOC HERE]