• Adding a User
• Requesting Access to a Site
• Troubleshooting/Tips

Adding a user

If you are an Administrator in WiscWeb, you can use the following steps to add a new user:

1. Access the Dashboard for your site
2. Hover your mouse over the Users section and then click on Add by NetID
   • Do not use the Add New option, Add by NetID is more accurate
     

     

3. In the next screen, enter the user's NetID value and choose which user role you want to assign to them. Once you have that in, click Add User.
   • Only add the user's NetID value (for example, bbadger). Be sure not to add any additional information (such as bbadger@wisc.edu).
     

     

4. Once the user is added, you will be brought back to your full users list. Note that the new user may be added with limited information initially, but this will automatically update when the user logs in for the first time.
   
   
   
   
5. The user will need to log in by navigating to https://wiscweb.wisc.edu/wp-admin and authenticating with their username and password. After they've signed in, they will see your site in the "My Sites" list in the upper left of the screen.

Requesting access to a site

If you are hoping to edit a WiscWeb site but do not yet have access, you can request access from an existing site Administrator:

1. If you know there are others in your group who can edit the WiscWeb site, check and see if any of them can view the Users link when they are logged in:
   
   
   
   
2. If they do see this option, they can add you to the site using the instructions above. 
3. If they do not see this option, please send an email to help@doit.wisc.edu to request access to the site. Please include your NetID and the URL of the website you wish to be added to.

Troubleshooting

• Only Administrators can add new users to a project.
  
  
• Those who wish to edit WiscWeb sites must have a valid NetID, and either be on the campus network or be logged into the GlobalProtect VPN.
  
  
• If the user has changed their name, their NetID (and preferred email address) has likely also changed. You may need to add the NetID to the project as a new user, even if the old NetID is still listed in the project.  Please note that if you delete their old NetID account from the project, you will be asked to reassign their content (like pages and posts) or else it will be lost. It is suggested that you add their new NetID to the site first, then delete the old one, so that you can reassign their content to the new NetID.
  
  
• Administrators should check to make sure they did not add a user by using NetID@wisc.edu; this can be verified by going to the Users list and verifying that only NetIDs are visible in the user list. If a user was added with NetID@wisc.edu, they should be removed and re-added using only their NetID value.