When you experience issues with page caching, we ask that you please run through the following steps on your own first, so that we can rule out issues related to the browser:
The most common issue with page caching is that the browser cache needs to be cleared. Clearing the browser cache is different depending on which browser you are using. We suggest following the steps in this doc: Clearing Browser Cache and Cookies
After the cache is cleared from the browser, we highly recommend performing a hard refresh on the page. This process will help force the browser to load the most recent version of the page.
Windows/Linux: Hold down the Ctrl key and press the F5 key on the keyboard
Mac: Hold down Cmd and Shift keys and then press R on the keyboard
In WiscWeb, pages can be cached for up to 3 hours. Therefore, you may just need to force WordPress to clear the cache for the page in order for your new edits to take effect.
**We recommend only completing these steps for individual pages that were recently updated and require immediate changes. It is not intended to be run on all pages of the site in succession.
If you are noticing that your page cache has still not cleared, please shut down your computer and restart. Then, open a completely new browser session.
If you have run through these steps and are still experiencing the issue, the caching problem might be something unrelated to your personal browser cache. In those cases, our team will need to be contacted for more thorough investigation into the issue. For this, we request that you please prepare the following:
When you have this information ready, please send an email and include everything you have found: email@example.com