Known Issue: Zoom Desktop Client (Windows) Crashing When Screen sharing

Posted: 22:51:25, Wednesday, Mar 1, 2023   Expiration: 22:51:25, Sunday, Dec 31, 2023  

Description:

Select individuals using a msi installed version of the Zoom desktop client on a managed Windows computer are reporting being kicked out of meetings they are hosting or co-hosting when trying to share their screen.

Individuals using a Zoom desktop client on either a macOS computer or non managed Windows computer do not appear to be experiencing this issue. 

Individuals using the Zoom web client are not affected. 

Status:

We are working with the vendor to identify the root cause and find a resolution. This article will be updated as soon as a resolution is available. 

Workaround:

Individuals affected by this issue are recommended to use the Zoom web client for the interim.

Resolution:

Individuals using a managed computer and experiencing issues with their desktop client should request the 64-bit msi version be installed on their computer.

IT departments should install the 64-bit msi version of the Zoom desktop client on users' computers. 

Please contact the DoIT Help Desk if you have any questions. 

-- Zoom: Christina Gomez

Created: 11:56:31, Wednesday, Mar 1, 2023 (by Christina G.)
Updated: 11:47:45, Tuesday, Apr 11, 2023 (by Christina G.)