Known Issue: Zoom Desktop Client (Windows) Crashing When Screen sharing
Posted: 2023-03-01 22:51:25 Expiration: 2025-12-31 22:51:25
Select individuals are experiencing issues sharing their screen when hosting or co-hosting a meeting using the Zoom desktop client on a managed Windows computer.
Description:
Select individuals using a msi installed version of the Zoom desktop client on a managed Windows computer are reporting being kicked out of meetings they are hosting or co-hosting when trying to share their screen.
Individuals using a Zoom desktop client on either a macOS computer or non managed Windows computer do not appear to be experiencing this issue.
Individuals using the Zoom web client are not affected.
Status:
We are working with the vendor to identify the root cause and find a resolution.
Workaround:
Individuals affected by this issue are recommended to use the Zoom web client for the interim.
Resolution:
Individuals using a managed computer and experiencing issues with their desktop client should request the 64-bit msi version be installed on their computer.
IT departments should install the 64-bit msi version of the Zoom desktop client on users' computers.
Please contact the DoIT Help Desk if you have any questions.
-- UW-Madison Zoom