All clients or multiple clients

The issues listed below apply to all or multiple clients (web and desktop).

• Error "Error Code 2216" within Canvas

  Cause: Any user who is not in our UW-Madison Zoom tenant and is not an instructor/teacher, will not be able to access this Zoom module and any meetings within it.

• Current workaround(s)

  • Create Zoom links outside of Canvas and copy/paste those links within your course syllabus.

• Error "user is not a paid user under your account" or "user does not exist" or "is not a user in your Zoom account" when attempting to add a user as an alternate host to a Zoom event.

  Cause: There are two reasons why this occurs:

  • The address you entered does not exist within our primary UW-Madison Zoom tenant - please review email address formatting article to make sure you are entering the address format correctly.

  • If you are entering the correct address format, but still receiving this error, ask the user to sign into UW-Madison Zoom and try again.

• Current workaround(s)

  • Make the user a co-host after they join event.

• When attempting to add a user to a Zoom channel, the "add" button is grayed-out.

  Cause: User being added has not logged into their UW-Madison Zoom account via the Zoom desktop client.

• Current workaround(s)

  • User being added will need to sign into their UW-Madison Zoom account via the Zoom desktop client. Once they've signed in, another user will be able to add them to a Zoom channel.

• Error "Failed to detect a speaker" when joining an event via Zoom desktop client

  Cause: Some users may have experienced this issue running version 5.7.4 (804).

• Current workaround(s)

  • Update Zoom desktop client to most current version (currently at 5.7.5(939)).

• Error message: "An unknown error occurred. Error code: 1132"

• Web or Desktop: Desktop

• Operating System: macOS

• Current workaround:

  • None. Please open a case with the vendor, Zoom.

• Error message: "Invalid Meeting ID when attempting to join a meeting."

• Cause: Invalid Meeting ID, no internet connection, or out of date Zoom client.

• Current workaround:

  • Ensure Zoom Client is up to date.

  • Attempt to enter ID and passcode manually.

  • Contact the host and verify information.

• Error message: "NETID is not a paid user under your account(2258)"

• Cause: The account entered in the alternate host field is a basic account, not a licensed account.

• Current workaround:
• The affected alternative host can try the following:

• • Verify their eligibility for UW-Madison Zoom
  • Activate missing services
  • Log in to their UW-Madison Zoom account to complete the activation 

These steps need to be completed before the host can retry adding the affected user as an alternative host. If the host continues to have issues after the steps above are completed, please open a case with the DoIT Help Desk. 

• Error message: "You are signing into a Zoom account that is different from your current one."Current workaround: Please contact the Help Desk to properly resolve this issue.