FAQs about Cloud account requests

Details regarding requesting a cloud account (for AWS, Azure or GCP)

To request a cloud account, fill out the account request form.

Why do you ask what this account is being used for?
This question helps the public cloud team better understand the use case(s) for the account, so that we can provide appropriate advice or consultation.   We are also interested to learn about how these services are being used by campus, so that we can continually improve our offerings.   Information about your account is not used outside of these purposes or provided to entities off campus without your knowledge and permission.

Why do you ask whether this account is being used for research?
Much like the question about how the account is being used, we seek to better understand how technology best can facilitate research.    The research cyberinfrastructure team has a dedicated cloud technician who can also help with consulting, best practices and proof of concept work around utilizing the cloud for research projects.   Information about your account or research is not used outside of these purposes or provided to entities off campus without your knowledge and permission.

Why do you ask about my grant information?   
We ask this question in order to be of assistance with potential funder requirements around data lifecycle management or archival requirements.    Information about your account or research is not used outside of these purposes or provided to entities off campus without your knowledge and permission.

Additionally, cloud vendors may have additional training or funding resources that are available to researchers or other staff working with particular grant or funding agencies.  Feel free to contact the research cyberinfrastructure team with any questions about these opportunities.  

What does it mean to be an account "owner"?
The owner of the account is the primary stakeholder for projects or research being performed within this account, and should have the authority to make decisions and anser questions about the use of this account.   This should include knowledge of the funding source tied to the account request.   

The owner does not need to be the account administrator or be involved in day to day work within the account.

What is a business level support agreement?   Why would I need one?
Each cloud vendor has higher level support offerings that can be leveraged, oftentimes for an additional fee or surcharge.   These are particularly recommended for critical or high availability use cases.
  • AWS business level support is through the Internet2 reseller, DLT. 
  • Azure enterprise support is through the enterprise contract, and includes free and paid levels.   
  • GCP support includes free and paid levels, and users can opt in to the Google Support Hub after account creation.

Have a question that isn't covered here or in the Public Cloud knowledge base? Email cloud-services@cio.wisc.edu.

See Also:

Commonly Referenced Docs:

UW Madison Public Cloud Team Events
Online Learning Classes for Cloud Vendors
What Data Elements are allowed in the Public Cloud




Keywords:aws azure gcp request account onboard onboarding new   Doc ID:104090
Owner:Chris L.Group:Public Cloud
Created:2020-07-16 16:51 CDTUpdated:2020-07-16 17:38 CDT
Sites:Public Cloud
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