UCCX 12.5 - Agent Training Documentation

Cisco Unified Contact Center Express (UCCX) is used by groups on campus with large call volume. Agents use a browser-based software, Finesse, with their telephone (either a physical telephone or Jabber) to manage their calls. This is a list of the documentation used to train new agents on UCCX.
  1. [Link for document 109665 is unavailable at this time]
  2. [Link for document 109683 is unavailable at this time]
  3. [Link for document 109685 is unavailable at this time]
  4. [Link for document 109695 is unavailable at this time]
  5. [Link for document 109688 is unavailable at this time]
  6. [Link for document 109701 is unavailable at this time]
  7. UCCX 12.5 - My History in Finesse
  8. UCCX 12.5 - My Statistics in Finesse

If you need further help, please contact the DoIT Help Desk for assistance.

See Also


Keywords:
cisco contact center express call center Finesse agent agents phone telephone train training new table of contents 
Doc ID:
109877
Owned by:
Chance H. in Voice Services
Created:
2021-03-24
Updated:
2024-08-19
Sites:
DoIT Help Desk, Voice Services