Microsoft 365 (Android) - Configure the Native Email/Calendar App for Android

Best Effort Support Only

This document contains instructions on using a non-Microsoft email client, such as Apple Mail or Thunderbird.

Microsoft does not recommend these clients for use with Office 365, and there are often significant limitations in client functionality as a result.

Because of this, the DoIT Help Desk is only able to offer best effort support for these clients, and certain issues may require the use of a Microsoft client in order to be resolved.

For more information on Office 365 client support, please see: Microsoft 365 - Which clients/protocols will be supported?

IMPORTANT: Microsoft just released a version of Outlook which will work with UW-Madison's implementation of Microsoft 365. This application is fully supported by Microsoft. Microsoft 365 team recommends that all users install/use this application instead of the native Android mail/calendaring clients.

Because Android devices from different carriers and manufacturers have differing user interfaces and features, we are unable to provide detailed step-by-step instructions. The basic information below, combined with instructions from your carrier, should get you connected.

Certain mobile devices that connect to your Microsoft 365 account via the Exchange/ActiveSync protocol can be remotely wiped. This is a useful feature that can help protect your privacy. Please read about Microsoft 365 - Remote Device Wipe to see if your device supports this and learn how it works. If you do not want remote wipe capability via Microsoft 365, your device may have the option to connect via IMAP, which you can read about in the following article: Microsoft 365 - Server and Account Configuration Settings. If connected via IMAP, you will only have access to your email.

Important note: When it comes to your calendar, we strongly recommend that you only use your mobile device for viewing—not accepting or declining meetings. Use Outlook or Outlook Web App (OWA) to accept or decline meetings.

UW-Madison contracts with two wireless carriers (Verizon Wireless and US Cellular) to provide the university staff with discounted rates on cell service. For further details on these services, review the following information: DoIT Cellular Service (Mobile).

Configure Your Mobile Device

Use the links below to find your device, and use the instructions to configure your account.

Once you begin the configuration process (select Exchange/Active Sync/Microsoft 365/Corporate account type), use the basic information below to configure your account. During the configuration process, you will be asked to agree to allow your device to be remote wiped/managed; you must agree to this to complete the configuration of your Microsoft 365 account. For further details on how remove wipe is being managed, review Microsoft 365 - Remote Device Wipe.

Important note: If you receive an error during the configuration process and are unable to connect to your Microsoft 365 account, return to the initial account setup screen, click on the Manual button, and then enter the required settings.

NetID Account Settings

Use your primary email address when entering this information for your "Email Address" field. To verify the primary email address for your account, use the following document: Microsoft 365 - Change your Primary Address.

Email Address: Your primary email address would look like netid@wisc.edu or first.lastname@wisc.edu or name@domain.wisc.edu
Password: NetID password
Username: netid@wisc.edu
Domain: wisc.edu
Incoming Server (Exchange Server): outlook.office3655.com
Security Type: SSL/TLS
Outgoing Server: smtp.office365.com

Service Account Settings

Email Address: Your primary email address would look like name@domain.wisc.edu
Password: Service account password
Username: name_domain@wisc.edu
- For multilevel domains, like name@domain1.domain2.wisc.edu, use the following format: name_domain1.domain2@wisc.edu
Domain: wisc.edu
Incoming Server (Exchange Server): outlook.office365.com
Security Type: SSL/TLS
Outgoing Server: smtp.office365.com

The following example is for the fictional Bucky Badger:

Email Address (Primary Address): bucky.badger@wisc.edu
Domain/Username: wisc.edu\bbadger@wisc.edu
Exchange Server: outlook.office365.com
Use Secure Connection (SSL): (Checked)
Use Client Certificate: (Not Checked)

IMAP4/POP3/SMTP Configuration Parameters

If setting up your account to use IMAP4/POP3/SMTP (manual setup must be selected), use the settings outlined below. Note: POP3 is not recommended.

IMAP4

Server Name: outlook.office365.com
Port: 993
Encryption Method: TLS

POP4

Server Name: outlook.office365.com
Port: 995
Encryption Method: TLS

SMTP

Server Name: SMTP.office365.com
Port: 587
Encryption Method: STARTTLS

Note: If your original WiscMail/WiscMail Plus account was configured on this device, use the following instructions to remove the account: Android - Removing an email/calendar account.