CCI Private Cloud - Patching a CentOS 7 VM
This document will provide guidance on applying security patches for your CentOS VM.
**Best practice recommendation is to take a snapshot of a VM prior to patching. Instructions: Managing VM Snapshots.**
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- Access your VM via CCI Private Cloud Portal or SSH
- Enter your username and password
- Sudo yum update
- Updates will load and indicate amount of updates and file size
- Type Y and hit enter
- VM will begin software updates
- When complete you will return to terminal prompt when finished
Incident Reporting & Technical Support
CCI Private Cloud Incident Reporting
- Customers should contact the DoIT Help Desk to report an incident or check the outages page for an CCI Private Cloud incident.
- 24x7 coverage for incidents & emergency situations affecting the availability of the CCI Private Cloud services. To report a problem please contact the Help Desk from 7 AM to 11 PM, and the System & Network Control Center (SNCC) at 608-263-4188, from 11 PM to 7 AM. Please identify yourself as a CCI Private Cloud customer.
- Formal support is provided for CCI Private Cloud during business hours only. After-hours support is provided by the Virtualization Technologist On-Call.
CCI Private Cloud Technical Support
- Customers should contact the DoIT Help Desk or email cci-virtualization@wisc.edu with support requests.
- CCI Private Cloud technologists will respond to all support requests by the end of the following business day.
