eText Program - Where to get support on publisher Digital Learning Tools (DLTs) used in the Engage eText program

This document outlines where to go for help with various publisher digital learning tools (DLTs) used in the UW-Madison Engage eText program.

While the DoIT Help Desk and the eText team support the Unizin Engage tool, we will likely have to direct both instructors and students to the publisher for support on other publisher Digital Learning Tools (DLTs). Please see the chart below for where to go for support. Unizin Engage is included for completeness.

Tool: Support Note 1: Support Note 2: Support Note 3:
Cengage MindTap and WebAssign
Support provided by Cengage: Cengage platform status: Cengage phone support: 1-800-354-9706
Macmillan LaunchPad and Sapling Plus
Support provided by Macmillan: Macmillan phone support: 1-800-936-6899  
McGraw-Hill ALEKS Support provided by McGraw-Hill for ALEKS:
McGraw-Hill phone support for ALEKS: (714) 619-7090
McGraw-Hill Connect Support provided by McGraw-Hill for Connect instructors: Support provided by McGraw-Hill for Connect students:  McGraw-Hill phone support for Connect: 1-800-331-5094
Pearson MyLab and Mastering Support provided by Pearson: Pearson's "Contact Us" form:
Pearson Revel Support provided by Pearson for Revel - student support: Support provided by Pearson for Revel - instructor support: Support provided by Pearson for Revel:
Unizin Engage
KnowledgeBase Docs on Unizin Engage: Unizin Docs on Engage: Support provided by DoIT Help Desk for Unizin Engage:

Keywords:pilot,support,help,assistance,troubleshoot,etext,unizin,engage,cengage,mindtap,macmillan,launchpad,mcgraw-hill,connect,pearson,mylab,mastering,revel,digital,learning,tool,webassign,myecon,dlt,etext,publisher,aleks,sapling,learning,plus   Doc ID:82147
Owner:eTexts Pilot .Group:Academic Technology Pilots
Created:2018-05-08 14:41 CDTUpdated:2020-09-01 16:07 CDT
Sites:Academic Technology Pilots, DoIT Help Desk
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