CSIS - UW Staff L3 FAQ

For Learners:

• L3 provides a quick way for learners to set up a NetID.

• Once a NetID is created or verified, learners receive immediate access to their Canvas course.

For Staff:

• L3 connects Canvas course shell to CSIS.
• Once users are connected to course in CSIS via L3, staff can track information with reports.

See: Using CSIS to Register Students in Your Canvas Course KB Page.

You will create a Curriculum, then clone Instances (your course offerings) with specific dates.

Steps include:

• Create Curriculum document
• Create Instance document
• Understanding roles in CSIS
  • Instructors: Delivers the content: speaker, SME, one or more who teaches the course
  • Developer/Director: Responsible for course content; perhaps course designer, or UW staff responsible for course
  • Coordinator/Support: They are responsible for administrating / entering the course data into CSIS, responsible for setting up and adding content in the Canvas course, and sending CSIS information to CERC Registration. (can be same person as Developer/Director).

See: L3 Learner Upload Tool

The decision to reuse an existing Canvas course shell or create a new one depends on how your program delivers content, manages cohorts, and maintains course materials. The guidelines below support consistent course management and help prevent enrollment or troubleshooting issues.

See: Guidelines for Determining when to use an Existing Canvas Course Shell. (coming soon)

• See: Lifelong Learners - Enrollment Process

See: Learner Facing FAQ(coming soon)

Your Canvas subaccount administrator can update the course name in Canvas. After updating Canvas:

• Update the LMS space name in CSIS to match Canvas name.
• Matching names help prevent confusion during troubleshooting.

• Direct them to your department’s designated contact listed in the L3 Department Contacts List

• If your department is not listed, email online@dcs.wisc.edu. Let them know what department you are from.

Yes, see NetID - Multiple NetID Verification Procedure

You are free to choose from 2 methods:

1. Automated method via CSIS:

   1. Add UW staff to the program as Instructors This document shows how to add an individual as an instructor or staff.

   2. When the instructor checkbox is selected in CSIS, the instructor receives the standard “Get Started” email.

   3. If the instructor has previously completed the L3 process, they appear immediately in Canvas as Teacher.

   4. If not, they must follow the “Get Started” steps before appearing in the Canvas roster.

      Note: if the instructor has previously clicked through any "Get Started" invitation, they do not necessarily have to click through any future ones. They will immediately appear as "Teacher" in the Canvas space regardless.

2. Manual upload in Canvas

   1.  Anyone with a NetID can be added directly to the Canvas class within the Canvas space. See: Canvas - Adding People to a Canvas Course [UW-Madison]

If the instructor appears in both CSIS (as Instructor) and Canvas (as Teacher):

• In CSIS, open up the relevant program Instance screen, click the Instructor heading on the left.

  • In CSIS, open the program Instance.

  • Select Instructor on the left.

  • Click the pencil icon next to the instructor’s name.

  • Uncheck L3 Access and click Save.

Important:
If you remove the instructor directly in Canvas, they will reappear during the overnight reconciliation process.

• Campus systems automatically remove the learner’s LMS access overnight (around midnight).

• To remove access immediately, use the LMS Spaces tab in CSIS:

  • Set the learner’s expiration date to yesterday.

  • Verify removal by checking the LMS roster.

Yes. After adding the new LMS space, you are immediately presented with the option of modifying the space-expiration dates for all past registrants.

The initial "Access End Date" date per learner will be the usual default: no expiration at all, with each learner's "Access Start Date" set as today's date.

• All participant access to that LMS space is removed, except:

  • Learners who have access through another program using the same space

  • Instructors

• Note: Deleting an LMS space in CSIS does not delete the shell in the LMS. To fully delete the shell , you must do so within the LMS.