Cisco VoIP - 8851 Telephone diagram

This is a visual guide to your 8851 telephone.

Diagram of Cisco 7841 telephone

  1. Handset light strip. Indicates whether you have an incoming call (flashing red light) or a new voicemail message (steady red light).
  2. Programmable feature buttons and line buttons. There are 5 of these buttons on either side of the screen. The first button is for the main line of the telephone. The other button can be used for additional lines, speed dial, busy lamp fields (BLFs) and other programmable features.
  3. Softkey buttons. These 4 buttons are directly below the screen and above the navigation ring. The purpose of these buttons will change based on whether you are in an active call or not. The purpose of the button will be displayed above the button on the screen.
  4. Navigation ring and cluster. Navigation ring This circular button and ring around it are in the center of the phone.  The outer ring is used to navigate through menus. The middle round button is used to select an item.
  5. Hold/Resume, Conference, and Transfer buttons. This cluster of three buttons is right of the navigation ring.
    1. Hold/ResumeHold Resume Button The upper button is used to place an active call on hold and then resume the held call. For more information, see Cisco VoIP - Hold calls on desktop telephone (7841/8851) .
    2. Conference. Conference button The lower left button is used to transfer a call. For more information, see Cisco VoIP - Conference Calls/3-Way calling on a desktop telephone phone (7851/8851) .
    3. Transfertransfer button The lower right button is used to create a conference call. For more information, see Cisco VoIP - Transfer a Call on desktop telephone (7841/8851) .
  6. Speakerphone, Mute, and Headset buttons This cluster of three buttons is right of the number pad.
    1. SpeakerphoneSpeakerphone button The top button is used to toggle the speakerphone on or off. When the speakerphone is on, the button is lit
    2. MuteMute button The middle button is used to toggle the microphone on or off. When the microphone is muted, the button is lit
    3. HeadsetHeadset button The bottom button is used to toggle the headset on. When the headset is on, the button is lit. To leave headset mode, you pick up the handset or select Speakerphone. A USB headset can be plugged in in the USB port on the right side of the phone.
  7. Contacts, Applications, and Messages. This cluster of three buttons is left of the navigation ring.
    1. MessagesMessages button The top button is used to autodial your voice messaging system.
    2. ApplicationsApplications button The lower left button is used to access call history, user preferences, phone settings, and phone model information.
    3. Contacts. Contacts button The lower right button is used to access personal and corporate directories.
  8. Volume buttonVolume button This horizontal button is to the left of the number pad. Adjust the handset, headset, and speakerphone volume (off-hook) and the ringer volume(on hook). Pressing the right part of the button increases volume; pressing the left of the button decreases volume.

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Keywords:cisco voip phone 8851 diagram buttons button layout functions navigation   Doc ID:90099
Owner:ELIZABETH C.Group:Voice Services
Created:2019-03-01 12:52 CSTUpdated:2019-08-21 13:44 CST
Sites:DoIT Help Desk, Voice Services
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